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Error in middle box on admin main page #11060

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ModemMisuser opened this issue Dec 21, 2016 · 6 comments
Closed

Error in middle box on admin main page #11060

ModemMisuser opened this issue Dec 21, 2016 · 6 comments
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answered For when a question was asked and we referred to forum or answered it. Bug For errors / faults / flaws / inconsistencies etc. Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users.

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@ModemMisuser
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After update to 3.0.0, in the middle box of the main admin page, between "System Summary" and "Need Help?," there is a box with "Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Piwik administrator for assistance." - I don't know what's supposed to be in that box, but I doubt it's that error. :)
@tsteur
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tsteur commented Dec 21, 2016

There is supposed to be shown a summary of the system check. Can you go to "Administration => System Check" and see if everything is alright there?

@ModemMisuser
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Oh dear.

That renders a totally blank page. (And view source is empty as well.)

@ModemMisuser
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ModemMisuser commented Dec 21, 2016 •
edited

Interestingly, in the open Issue regarding UserCountry (opened by another person) it was mentioned about System Check not working. I tried disabling UserCountry and... that makes System Check work for me, too.

@tsteur
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tsteur commented Dec 21, 2016

Can you maybe also have a look at #10378 to see if there is opcache and xcache enabled maybe? Maybe your hoster lets you view a "php info" or something

@ModemMisuser
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As near as I can tell, from running phpinfo(), no.

@mattab
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mattab commented Dec 26, 2016

When you have UserCountry enabled, and open system check, do you see anything in the HTML source code of the blank page?

Or in your web server error logs?

@mattab mattab added Bug For errors / faults / flaws / inconsistencies etc. Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. labels Dec 26, 2016
@mattab mattab closed this as completed Feb 20, 2017
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Feb 20, 2017
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@tsteur @mattab @ModemMisuser