@ghost opened this Issue on December 17th 2016

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@Findus23 commented on December 18th 2016 Member

Is it possible that this is the same issue as #10738?
Do you use the InterSites plugin?

@tsteur commented on December 18th 2016 Member

Can you go to Administration => Plugins. Then select the filter "Third-party" and let us know which ones are enabled?

It cannot really be triggered by TreemapVisualization but is likely a different plugin

@mattab commented on December 18th 2016 Member

can you paste here the content of config.ini.php below the [Plugins] section?

Ideally we'd like to trigger our "safe mode" when this occurs, so that you can easily disable the plugin

@sgiehl commented on December 18th 2016 Member

Maybe ClickHeat causes the problem. As far as I have seen that plugin is not yet compatible with Piwik 3

@tsteur commented on December 18th 2016 Member

It seems to not override the topbar event, neither does WebsiteGroups. Probably one of the others

@tsteur commented on December 18th 2016 Member

Actually InterSites is installed according to that list. Marking it as duplicate

@sgiehl commented on December 18th 2016 Member

Did you also remove that plugin from filesystem?

@sgiehl commented on December 18th 2016 Member

No it isn't (See http://plugins.piwik.org/InterSites). Try removing it from file system.

@mattab commented on December 18th 2016 Member

Piwik 3 is ready and will be released today.

Changing time periods works for us. See it: http://demo.piwik.org/

@mattab commented on December 18th 2016 Member

there is no easy way to downgrade to 2.x

@mattab commented on December 18th 2016 Member

@stehlo

  • go to Settings > Plugins and update all plugins that can be updated
  • go to Marketplace > Third party. Which third party plugins are listed here?
  • Disable one by one the third party plugins (not those created by "piwik" since they should work), until you find that the JS error is gone

Which plugin was causing the JS error?

@sgiehl commented on December 18th 2016 Member

You might also try to clean the tmp directory of Piwik.

@mattab commented on December 18th 2016 Member

Go to Marketplace > Third party. Which third party plugins are listed here?

Then, you can try to disable these plugins one by one, until you find that your Piwik date range/calendar is working well again as expected

@sgiehl commented on December 18th 2016 Member

You might add the following to your config.ini.php:

[Development]
enabled = 1
disable_merged_assets = 1

This enables development mode and disables the merged assets. That way all javascript files will be loaded separately. That should help to exactly trace down where the error occurs.

@mattab commented on December 18th 2016 Member

@stehlo can you please try to apply this patch: https://github.com/piwik/piwik/commit/0e3cf3254aa3bd202e478400aed0d4b5a4343f5a

and then delete your piwik/tmp/ folder and try again?

@mattab commented on December 18th 2016 Member

Thanks @stehlo for the quick feedback! it's good to know we caught this issue just before release :+1:

@mattab commented on December 18th 2016 Member

as we'd like to find the root cause, do you know in which widget this error appeared? how could we reproduce this error? do you find a way now to reproduce it on demo.piwik.org (still running rc4) ?

@mattab commented on December 19th 2016 Member

fixed in #11035

This Issue was closed on December 19th 2016
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