Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Feedback plugin: small improvements #1091

Closed
mattab opened this issue Dec 23, 2009 · 14 comments
Closed

Feedback plugin: small improvements #1091

mattab opened this issue Dec 23, 2009 · 14 comments
Assignees
Labels
Bug For errors / faults / flaws / inconsistencies etc. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
Milestone

Comments

@mattab
Copy link
Member

mattab commented Dec 23, 2009

Here are a few simple modifications to make to the Feedback plugin:

  • emails shouldn't be html entitied
  • a sentence should explain to users that the email will be sent to the Piwik team
  • on the top of the form, we should explain that support questions should be sent in the forums rather than by email.
  • the message should contain the piwik version and piwik host it was sent from
@robocoder
Copy link
Contributor

Can we add a captcha? (Recaptcha might be an option; we would have to register an API key though.)

@mattab
Copy link
Member Author

mattab commented Jan 8, 2010

I don't think we need captcha, considering the low volume we receive and very few spam

@anonymous-matomo-user
Copy link

What plugin are you referring to... I am not able to see a "Feedback Plugin" listed on the staging site.

@mattab
Copy link
Member Author

mattab commented Feb 24, 2010

this is the feedback form inside the Piwik UI (see top bar "Give us Feedback!" link)

@anonymous-matomo-user
Copy link

It would also help if there was a field to select the type of feedback? (Eg: technical, joining the team, complaint, etc...) this way we could:

  1. Redirect a type of enquiry to a specific team member (if we wanted to do this).
  2. Have some basic stats on nature of hello@ enquiries. (To try and streamline process even further).

@anonymous-matomo-user
Copy link

I have looked at the code of the feedback plugin and although it's fairly simple its probably a little beyond my PHP skills me at this stage - otherwise I would gladly take this on.

@robocoder
Copy link
Contributor

Attachment: Initial view for Feedback popup
Screenshot.png

@robocoder
Copy link
Contributor

Attachment: Form view after clicking on "Contact Us".
Screenshot-1.png

@robocoder
Copy link
Contributor

Here are mock-ups for the updated feedback form.

[[Image(Screenshot.png)]]
[[Image(Screenshot-1.png)]]

As Robert suggested, I added a drop-down to the feedback form. Note: I intentionally left out "Complaint" and a catch-all.

Any other suggestions before I start i18n'ing and check in?

@mattab
Copy link
Member Author

mattab commented Feb 27, 2010

it looks great thanks!

@robocoder
Copy link
Contributor

(In [1920]) fixes #1091 - update the Feedback plugin per ticket; also i18n-ize the remaining text strings, replace iframe with jquery-ui modal dialog, and add another example of using a nonce

@robocoder
Copy link
Contributor

(In [1921]) refs #1091 - missing stylesheet

@robocoder
Copy link
Contributor

(In [1928]) refs #1091 - Smarty function to convert to native end-of-line characters-- used by Feedback plugin to process message body for external email app

@mattab
Copy link
Member Author

mattab commented Mar 18, 2010

(In [1937]) Refs #1091 small style adjustements and small translations updates

  • fixing other URLs in product that were not using the mist/redirectToUrl tool in order not to expose the referer in piwik.org/demo

@mattab mattab added this to the Piwik 0.5.5 milestone Jul 8, 2014
This issue was closed.
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
Bug For errors / faults / flaws / inconsistencies etc. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
Projects
None yet
Development

No branches or pull requests

3 participants