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Ecommerce Tracker API: allow to update, or cancel, any order given its Order ID #10893

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slawa-dev opened this issue Nov 22, 2016 · 8 comments
Open

Ecommerce Tracker API: allow to update, or cancel, any order given its Order ID #10893

slawa-dev opened this issue Nov 22, 2016 · 8 comments
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@mattab
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c: Ecommerce For issues related to Ecommerce analytics within Matomo https://matomo.org/guide/reports/ecommerce/ Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
Milestone
5.6.0

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@slawa-dev
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slawa-dev commented Nov 22, 2016 •
edited

Related issue: #5292

I am trying to remove a canceled order with the Tracking API:
http://developer.piwik.org/api-reference/tracking-api

Here is how the call looks like:
https://mypiwik.com/piwik.php?idsite=7&rec=1&url=https%3A%2F%2Fmysite.com&apiv=1&idgoal=0&ec_id=1611210002&revenue=0&ec_st=0&ec_tx=0&ec_sh=0&ec_dt=0&token_auth=xxxxxxx

It appears in piwik

order

But even after I invalidate and re-process the past reports (http://piwik.org/faq/how-to/#faq_155) the statistics show revenue for the original order.
stats

Am I missing something?
@mattab
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mattab commented Dec 5, 2016

@S1awa in the visitor log for this day, do you still see the "cancelled order" or do you just see the new "order with revenue 0" ?

@slawa-dev
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@mattab I still see the original order and the log from when the API cancel command was called, but it is kind of incomplete.
I think something might be missing in my API call. The log for the API call shows something was ordered but does not show an Ecommerce order with Revenue of 0 like the original order. It has "0 Action"
And the original order in the log is still present with original revenue and not 0.

This is from The API call:
order

This is the original order:
order

@mattab mattab added this to the 3.0.1 milestone Dec 6, 2016
This was referenced Dec 27, 2016
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@mattab mattab self-assigned this Jan 7, 2017
@mattab mattab modified the milestones: 3.0.2, 3.0.1 Jan 9, 2017
@mattab mattab added the Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc. label Jan 10, 2017
@mattab
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mattab commented Jan 23, 2017

Actually we wont be working on this one at this point

@mattab mattab removed this from the 3.0.2 milestone Jan 23, 2017
@mattab mattab added this to the Backlog (Help wanted) milestone Feb 20, 2017
@mattab mattab changed the title Ecommerce: cancelling orders Ecommerce Tracker API: allow to update, or cancel, any order given its Order ID Jul 21, 2020
@mattab mattab removed this from the Backlog (Help wanted) milestone Jul 21, 2020
@mattab
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mattab commented Jul 21, 2020

Renamed issue title to also include in the scope the "Update order" feature.

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mattab commented Nov 16, 2020

fyi: When tracking an order that has the same OrderID Matomo gives the following error:
Invalid non-unique idsite/idorder combination (1, 000143), conversion was not inserted.

@mattab mattab added the Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical. label Nov 18, 2020
@sigmet
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sigmet commented Nov 19, 2020

I would also like to give a shout that "update e-commerce order" would be a very useful feature.

@HartLarsson
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fyi: When tracking an order that has the same OrderID Matomo gives the following error: Invalid non-unique idsite/idorder combination (1, 000143), conversion was not inserted.

i've exactly the same error too:

Error in Matomo (tracker): Invalid non-unique idsite/idorder combination (1, LETCPBUVH), conversion was not inserted.

@mattab mattab added this to the Impact Backlog milestone Dec 31, 2022
@MatomoForumNotifications
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This issue has been mentioned on Matomo forums. There might be relevant details there:

https://forum.matomo.org/t/duplicate-tracking-of-ecommerce-orders/31789/5

@mattab mattab added the c: Ecommerce For issues related to Ecommerce analytics within Matomo https://matomo.org/guide/reports/ecommerce/ label Dec 10, 2023
@mattab mattab modified the milestones: 5.x.0 - Priority issues, 5.6.0 Jan 10, 2024
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c: Ecommerce For issues related to Ecommerce analytics within Matomo https://matomo.org/guide/reports/ecommerce/ Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
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@mattab @sigmet @HartLarsson @slawa-dev @MatomoForumNotifications