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Visitor log very slow and crashes (Piwik 2.16.5) #10784

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dejwsz opened this issue Oct 24, 2016 · 4 comments
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Visitor log very slow and crashes (Piwik 2.16.5) #10784

dejwsz opened this issue Oct 24, 2016 · 4 comments
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answered For when a question was asked and we referred to forum or answered it.

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@dejwsz
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dejwsz commented Oct 24, 2016

In version 2.16.5 of Piwik I try to get 'Visitor log' through web interface and I'm getting: "Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Piwik administrator for assistance. ".
Looks like the processing of quite a large data needs time - isn't it paged or something? I have live reporting turned off and cron based auto-archival enabled.
@mattab
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mattab commented Oct 24, 2016

Can you try this: http://piwik.org/faq/troubleshooting/faq_21433/

@dejwsz
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dejwsz commented Oct 25, 2016

Thanks, it works now after I applied this. So the problem and the cause is known. Will it be fixed in next releases?

@gaumondp gaumondp mentioned this issue Oct 27, 2016
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@gaumondp
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AFAIK @dejwsz it's not an issue in itself but having to use an under the hood solution (SQL queries) is an interface issue...

So I created #10795 (Add buttons to reset user's visualisation for Admins and users) with 3 options.

Hope it helps.

@dejwsz
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dejwsz commented Oct 27, 2016

OK thanks

@dejwsz dejwsz closed this as completed Oct 27, 2016
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Oct 31, 2016
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