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Error 500 when accessing personal settings or Administration after update to 2.16.2 #10515

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tfrdidi opened this issue Sep 19, 2016 · 1 comment
Closed

Error 500 when accessing personal settings or Administration after update to 2.16.2 #10515

tfrdidi opened this issue Sep 19, 2016 · 1 comment
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answered For when a question was asked and we referred to forum or answered it.

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@tfrdidi
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tfrdidi commented Sep 19, 2016

I updated from 2.16.1 to 2.16.2 manually.
Piwik is hosted on a Windows Server 2012 R2 Standard. It runs ony PHP 5.6.23 and is hosted by IIS 8.5. After the update I get a 500 when I either access my personal settings or the administration section.

Here are the corresponding error-logs from IIS:

Personal Settings:
2016-09-19 09:52:04 W3SVC6 S01EDV104 172.17.8.104 GET /index.php module=UsersManager&action=userSettings&idSite=5&period=range&date=last7 80 - 172.19.68.103 HTTP/1.1 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/53.0.2785.116+Safari/537.36 _ga=GA1.2.27522733.1470215914;+PIWIK_SESSID=rbtgr13q26a023blo2mpgcg0n1;+piwik_auth=login%3Dczo4OiJoYWhtYW5ubCI7%3Atoken_auth%3DczozMjoiNTBjMWIyNGVmMmFlZWQzODA2YzQ1YjhlZGJkMWZhZDUiOw%3D%3D%3A_%3D5c938872f2883c0d627bb612ab1aadb04edb53cc http://<piwikAddress>/index.php?module=CoreHome&action=index&idSite=5&period=range&date=last7 piwik.intranet.warema.de 500 0 258 1364 850 42722

Administration:
2016-09-19 10:01:04 W3SVC6 S01EDV104 172.17.8.104 GET /index.php module=CoreAdminHome&action=generalSettings&idSite=5&period=range&date=last7 80 - 172.19.68.103 HTTP/1.1 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/53.0.2785.116+Safari/537.36 _ga=GA1.2.27522733.1470215914;+PIWIK_SESSID=rbtgr13q26a023blo2mpgcg0n1;+piwik_auth=login%3Dczo4OiJoYWhtYW5ubCI7%3Atoken_auth%3DczozMjoiNTBjMWIyNGVmMmFlZWQzODA2YzQ1YjhlZGJkMWZhZDUiOw%3D%3D%3A_%3D5c938872f2883c0d627bb612ab1aadb04edb53cc http://<piwikAddress>/index.php?module=CoreHome&action=index&idSite=5&period=range&date=last7 piwik.intranet.warema.de 500 0 258 1364 854 40978

What I tired so far:

  • Used different Browsers
  • Restarted application pool
  • removed tmp-directory
  • gave webserver write and read access to all piwik folders
  • reinstalled 2.16.2

Do you have any ideas what could do to repair my installation?

Btw. those urls look strange to me with the "idSite=5&period=range&date=last7" inside url of settings or administration. But naiivly removing those parameters does not help, too.
@tfrdidi
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tfrdidi commented Sep 21, 2016 •
edited

I now completely removed the piwik folder and installed it new. The system check indicated no problem. Now it works. Obviously it was a problem in a file that did not get overwritten by copying files from new version over the old ones.

@mattab mattab closed this as completed Sep 26, 2016
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Sep 26, 2016
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