Did you rename the file ? The Admin=> Geolocation page is your friend.

Watch also your phph.ini setting for 'geoip.custom_directory' just in case.

@gaumondp Checked the file, looks good. Deleted it several times and retried via the Admin +> Geolocation page. PHP.ini is setup correctly, according to the documentation instruction. Would there potentially be something blocked in mod_sec? I find that thing is root cause of many issues.

at which place are you looking? in visitor log?
If so it maybe related to this:
#9705

Shows the same on Visitor Log, Real-Time Map, the Geo config page to the right where you can test it. I followed the thread you posted a bit, but I'm not seeing a solution, seems to be a rabbit hole of more threads. Since this appeared on my server in early spring for another site, I'll check mod_sec to see if something is being blocked.

UPDATE: Actually it partially works on the real-time map. It shows a city location for a US location, but then when you go into the details, it is only the IP. Very odd, isn't it? Where could I look to solve this?

@gaumondp @hpvd Mod_sec has been checked - no issues. Tried changing php.ini to;

;added for use with Piwik analytics
extension=geoip.so
geoip.custom_directory = "/home/~~~/public_html/~~~/misc"

Just ended up installing IP2Location. Not sure if the two can work together.

In PrivacyManager do you maybe have IP Anonymization enabled and disabled to use the IP for enriched reports? You can check in Administration => Privacy Manager

I have it set to no.

On Mon, Aug 15, 2016, 12:35 AM Thomas Steur notifications@github.com
wrote:

In PrivacyManager do you maybe have IP Anonymization enabled and disabled
to use the IP for enriched reports? You can check in Administration =>
Privacy Manager

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@wblaircox is it correct that your GeoIP PECL setup is marked as "installed" in the geolocation admin, but does not actually detect any country or cities of any of your visitors?