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Visits are count differently between segmentation and visits - devices #10261
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wow that would be intersting.. Just checked in our Piwik - everything is fine there (latest Piwik beta 2.16.2b2) Which version are you using? |
hmm -segment filter looks the same... Does period setting has any influence in your installation or is there always a difference? |
Segments are build on the log data if they are not preprocessed. So it might be possible that you try to view a segment for a period, where not all logs are available anymore. |
How can we preprocess the data? We use a cronjob every hour to archive: console core:archive --url=http://xyz.domain.de/ --force-all-websites > /files/piwik-archive-errors.log Or is it just not possible to gain this data if we delete old visit-logs? |
You can choose to preprocess segments when editing/creating them instead of having it processed live. |
Good find @sgiehl - I created this issue to offer a solution: #10280
Closing the issue as @chronozzz confirmed that Log Data delete was enabled causing the issue here. |
We are tracking with Piwik on this website: http://www.herz-der-wirtschaft.de/
If I look up the visits, especially the devices, we have 6.878 Visits with a smartphone during the month May.
If I add a segmentation - device type - smartphone the visits go down to 1970 for May.
I do not understand why this is the case?
Can you help me out?
Cheers
Christoph
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