@alphaonex86 opened this Issue on June 27th 2016


You have my login/pass for my https://stat.first-world.info/
Again I have: There is no data for this report
Have content.
Visitor log too.
No js error, tmp/ purged.


@tsteur commented on July 1st 2016 Member

What is the subject of that email? I cannot find it. Is there data shown in the visitor log? Has it ever worked?

@alphaonex86 commented on July 1st 2016

Search into your email: alpha_one_x86@first-world.info or brule.herman@gmail.com. Or send me an email to send again the access.
Is there data shown in the visitor log? -> yes
Yes, worked before.

@tsteur commented on July 3rd 2016 Member

@mattab did you receive an email? Please send access to hello at piwik.org

@mattab commented on July 4th 2016 Member

@tsteur just forwarded

@tsteur commented on July 4th 2016 Member

All visits are missing a longitude and latitude entry.

If you go to Administration => Geolocation you will see that your GeoIP installation is broken:


There is also a warning:

WARNING: ..../plugins/UserCountry/LocationProvider/GeoIp/Pecl.php(130): Warning - is_dir(): open_basedir restriction in effect. File(/usr/share/GeoIP/) is not within the allowed path(s): (/....:/tmp) - Piwik 2.16.1 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)

@mattab if we are able to detect such errors we should show them on the Administration overview page in Piwik 3 similar to detected system test warnings / errors like we brainstormed a while ago. Ideally we would even show it directly in the reporting UI if there are such errors, maybe.

@alphaonex86 commented on July 4th 2016

Can you put a warning directly on the real time map please?

@mattab commented on July 8th 2016 Member

@alphaonex86 renamed issue to clarify what to do.

@hpvd commented on July 12th 2016

maybe it's possible to also include
display a warning in the Locations reports and User Maps
if geoIP database is not as up to date as expected?
(these information could be easily extracted from settings, see also https://github.com/piwik/piwik/issues/10293)

because with this the shown values may be completely wrong...
(or should one open an extra issue for this?)

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