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Piwik UI is takes a lot of time to load. #10138

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arvindsarangi14 opened this issue May 10, 2016 · 5 comments
Closed

Piwik UI is takes a lot of time to load. #10138

arvindsarangi14 opened this issue May 10, 2016 · 5 comments
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answered For when a question was asked and we referred to forum or answered it. c: Performance For when we could improve the performance / speed of Matomo. Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users.
Milestone
2.16.x (LTS)

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@arvindsarangi14
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Hi team,

The first dashboard screen loads very quickly but when it comes to any other screen it takes around 2-3 mins to load the screen. I am currently using Piwik 2.16.0 and this was not a problem 2.14.x.

Could you please let me know why this happening?
@tsteur
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tsteur commented May 10, 2016

Have you configured auto-archiving? http://piwik.org/docs/setup-auto-archiving/

@arvindsarangi14
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*/20 * * * * /app/php-5.5.30/bin/php /app/apache2/htdocs/analytics/piwik/console core:archive --url=http://mchp484a.global-intra.net:8080/analytics/piwik/ > /usr/local/apache2/logs/piwik-archive.log 2> /usr/local/apache2/logs/piwik-archive-errors.log
I have this configured but the page loads are still slow

@tsteur
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tsteur commented May 12, 2016

It is also important that browser archiving is disabled see http://piwik.org/docs/setup-auto-archiving/#disable-browser-triggers-for-piwik-archiving-and-limit-piwik-reports-to-updating-every-hour . Otherwise it still tries to archive data. Is it faster when you view reports in the past?

It's hard to tell why it is slow as there could be many reasons. Can you maybe check in the Browser developer tools in the network tab which request is particularly slow or whether it is many?

@arvindsarangi14
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http://mchp484a.global-intra.net:8080/analytics/piwik/index.php?module=UsersManager&action=index&idSite=1&period=day&date=today this is taking 2 mins to load.
capture

Also i have disabled browser archiving.

@mattab mattab added the c: Performance For when we could improve the performance / speed of Matomo. label May 27, 2016
@mattab
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mattab commented May 27, 2016

How many users do you have in your piwik?
Could you maybe paste your archive log output here?
(A ultimate solution would be to install XHPROF on your server and generate a XHProf so we can see where the time is spent exactly.)

@mattab mattab closed this as completed Jul 14, 2016
@mattab mattab added answered For when a question was asked and we referred to forum or answered it. Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. labels Jul 14, 2016
@mattab mattab added this to the 2.16.x (LTS) milestone Jul 14, 2016
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answered For when a question was asked and we referred to forum or answered it. c: Performance For when we could improve the performance / speed of Matomo. Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users.
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