Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Not able to enable Tracker #10107

Closed
plegault3397 opened this issue Apr 30, 2016 · 4 comments
Closed

Not able to enable Tracker #10107

plegault3397 opened this issue Apr 30, 2016 · 4 comments
Labels
answered For when a question was asked and we referred to forum or answered it.

Comments

@plegault3397
Copy link

plegault3397 commented Apr 30, 2016

  • I try to enable a plugin and Piwiki stops reporting data from my websites
  • I enable Tracking and logging and I do not receive any information.
  • I disable the plugin and tracking then I start recieving the data again
  • I enable tracking alone Piwiki stops reporting data from my websites.

I look at the system check and everything looks fine.
PHP version 5.6.5
Piwik 2.16.2-b1

@tsteur
Copy link
Member

tsteur commented May 1, 2016

Which plugin did you enable or which plugin are you trying to enable?

@plegault3397
Copy link
Author

plegault3397 commented May 2, 2016

Well I'm trying to enable IntranetGeoIP
I enable it and I stop receiving data from my websites, I was asked to enable tracking and I do not receive any tracking information at all.

I only have core plugins enabled at this point and not sure I can enable any others

I have GeoIP (Php) enabled

  • Note: This GeoIP implementation has access to the following types of databases: City, ISP.

Our IP are internal so the IntranetGeoIP would make sense for us.

I have installed GeoIP (PECL) as well

  • 1 issue is I'm not able to use geoip.custom_directory=/path/to/piwik/misc in the php.ini file
    When I do the Geolocation page becomes un-available

This still would not give me internal information just trying to figure out the issue.

@plegault3397
Copy link
Author

plegault3397 commented May 2, 2016

I was able to enable the extension and still receive data
Now I need to figure out what the data is no showing up on the real-time map

I installed the ECL GeoIP extension

I do not have it enabled though

I have tried everything and unable to get it working

@tsteur
Copy link
Member

tsteur commented May 3, 2016

I suggest you create an issue here https://github.com/ThaDafinser/Piwik-IntranetGeoIP/issues as we are not really familiar with the plugin. The plugin developer may be able to help you.

@tsteur tsteur closed this as completed May 3, 2016
@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label May 3, 2016
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
answered For when a question was asked and we referred to forum or answered it.
Projects
None yet
Development

No branches or pull requests

2 participants