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Improve help tooltip for "Revenue per visit" column metric #8495

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erodrig9 opened this issue Aug 5, 2015 · 7 comments
Closed

Improve help tooltip for "Revenue per visit" column metric #8495

erodrig9 opened this issue Aug 5, 2015 · 7 comments
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c: Usability For issues that let users achieve a defined goal more effectively or efficiently. not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.

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@erodrig9
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erodrig9 commented Aug 5, 2015

I am seeing incorrect values for the "Revenue Per Visit" column in the Referrer Websites widget. However the values in "Goal Ecommerce conversions by type of visit" look correct. I attached screen shots of the two for comparison. All other fields look good except for this one.
ecommerceconversions2
referrerwebsites2

@mattab
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mattab commented Sep 20, 2015

Hi @erodrig9

I am seeing incorrect values for the "Revenue Per Visit" column in the Referrer Websites widget.

"Revenue per visit" in the referrer websites widget, also includes the sum of revenue for all Goals.

Whereas in Ecommerce "Revenue per visit" it only includes the Ecommerce revenue.

To do:

  • maybe we could improve "Revenue per visit" and "Conversion rate" columns metric tooltip help text, to make it clear which Goal(s) this refers to

@mattab mattab added this to the Mid term milestone Sep 20, 2015
@mattab mattab added the c: Usability For issues that let users achieve a defined goal more effectively or efficiently. label Sep 20, 2015
@mattab mattab changed the title Referrer Websites widget revenue discrepancy Improve help tooltip for "Revenue per visit" column metric Sep 20, 2015
@erodrig9
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@mattab My website does not have any other types of goals setup and the referrer widget still shows a positive value for revenue per visit. We are still on version 2.7.0, but we are planning to update to the latest version soon.

I attached screen shots.

goals
referrer

@mattab
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mattab commented Oct 27, 2015

@erodrig9 try to upgrade to 2.15.0 where this issue may be fixed

@erodrig9
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@mattab We would like to confirm that the issue is fixed before upgrading our production environment. Is there a way to make sure the latest version will have this resolved?

@mattab mattab modified the milestones: Long term, Mid term Dec 5, 2016
@erodrig9
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erodrig9 commented May 4, 2017

@mattab Would it be possible to see if the latest version of Piwik fixes this issue with existing data or would we have to verify with new data after the upgrade?

@erodrig9
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erodrig9 commented May 5, 2017

@mattab I Updated a dev piwik environment to 3.0.3 where I saw this issue as well. I deleted the archive data and let 3.0.3 archive the yearly data, however I am still seeing this issue.

The Goals by Website widget is showing the revenue correctly. However, the Referrers website still shows a value for revenue even though there are no ecommerce or goal conversions. We don't use any other goals other than ecommerce.

all referrers

goalsbywebsites

@mattab
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mattab commented Nov 13, 2022

Thanks for the feedback, this is now covered in this other issue #19998

@mattab mattab closed this as not planned Won't fix, can't repro, duplicate, stale Nov 13, 2022
@elabuwa elabuwa added the not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. label Nov 22, 2022
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c: Usability For issues that let users achieve a defined goal more effectively or efficiently. not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.
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