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Incorrect browser logged when user switches browsers when using userId #7785

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petergillardmoss opened this issue Apr 28, 2015 · 6 comments
Closed

Incorrect browser logged when user switches browsers when using userId #7785

petergillardmoss opened this issue Apr 28, 2015 · 6 comments
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duplicate For issues that already existed in our issue tracker and were reported previously.

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@petergillardmoss
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Hello,

When a user (with a userid) switches browsers/device Piwik continues to log views under the original browser/device.

How to reproduce:

Given a user with a user id:

  • Open browser A (e.g. Firefox)
  • Piwik Devices shows a single visit from a Firefox browser
  • Piwik starts a visit with:
    • browser set to Firefox
    • 1 visited page

Then:

  • Open browser B (e.g. Chrome)
  • Piwik Devices shows a single visit from a Firefox browser
    • No Chrome browser is acknowledged
  • Piwik continues visit with:
    • browser set to Firefox
    • 2 vistited pages

This seems to be true for other metadata (such as device, resolution, plugins, location etc.)

Peter
@mattab mattab mentioned this issue Apr 29, 2015
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@mattab
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mattab commented Apr 29, 2015

Hi Peter, thanks for suggestion. We would like to change it to what you sugggest in the future. see also #7691

@petergillardmoss
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Brilliant. I'll watch this space.

I'm sure you know this already, but I looked at the data schema and visits are tight bound to all that info. I wondered if that info better belonged in log_link_visit_action? Of course I imagine this has repercussions elsewhere.

@mattab
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mattab commented Jul 15, 2015

This would be fixed in #7691 so marking as duplicate.

@mattab mattab closed this as completed Jul 15, 2015
@mattab mattab added the duplicate For issues that already existed in our issue tracker and were reported previously. label Jul 15, 2015
@tmuic
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tmuic commented May 27, 2016

Is there any update on this in duplicated task?

For my use case it is pretty important to be able to distinguish flows when user navigates the page from multiple browsers and devices.

@mattab
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mattab commented May 27, 2016

@tmuic see: #7691 - it is not scheduled yet and won't be for a while (we have no resources at this time).

@tmuic
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tmuic commented May 28, 2016

ok,
will have to stick to workarounds.
I looked at several tutorials but didn't find anything on how to reuse/extend existing reports.

In this case I'd like to extend Live report and include a few of mine custom dimensions. Is there an official way to do that?

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@petergillardmoss @mattab @tmuic