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Hierarchical reports exports empty datasets on leafs #13160

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parruc opened this issue Jul 11, 2018 · 6 comments · Fixed by #13932
Closed

Hierarchical reports exports empty datasets on leafs #13160

parruc opened this issue Jul 11, 2018 · 6 comments · Fixed by #13932
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@sgiehl
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3.8.1

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@parruc
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parruc commented Jul 11, 2018

When selecting "Row evolution" of a hierarchical report (IE download report) The CSV export function works on groups but not on "leafs" of the hierarchy. Specifically it exports an empty dataset.

Also reported on the forum by another user with screenshots here:

https://forum.matomo.org/t/report-has-data-but-export-is-empty/28094
@sgiehl
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sgiehl commented Aug 19, 2018

@parruc I'm not able to reproduce that with latest RC. Are you able to reproduce that on our demo (https://demo.matomo.org). Maybe it was fixed meanwhile?

@sgiehl sgiehl added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Aug 19, 2018
@parruc
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parruc commented Aug 21, 2018

@sgiehl Yes, I was able to reproduce it on the demo installation. Follow the following steps:

  • Select virtual-drums.com website
  • Go to behavior -> pages, you should see the hierarchical report
  • expand photos.php and screenshots-virtual-drums-1
  • click on open row evolution of the index.php hierarchy leaf inside screenshots-virtual-drums-1
  • export the open row evolution as csv or xml

It should export an empty csv or xml

@sbruemmer
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@sgiehl: I was able to reproduce as well under https://demo.matomo.org:

  1. Select "Matomo Forums"
  2. Go to Behaviour > Pages
  3. Expand "t"
  4. Open "Row Evolution" of any subpage
  5. export as csv or xml

It produces an empty file.

subpages

@t4b4sc0
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t4b4sc0 commented Jan 2, 2019

@sgiehl we have the same problem with our installation, latest matomo version.

@ghost
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ghost commented Jan 2, 2019 •
edited by ghost

same here

@parruc
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parruc commented Jan 2, 2019 •
edited

Three confirmation to my original issue all from different people. May be the label "Waiting for user feedback / Cannot reproduce yet" should be removed

@tsteur tsteur removed the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Jan 2, 2019
@sgiehl sgiehl self-assigned this Jan 5, 2019
@sgiehl sgiehl mentioned this issue Jan 5, 2019
Merged
@diosmosis diosmosis added this to the 3.9.0 milestone Jan 22, 2019
@mattab mattab modified the milestones: 3.9.0, 3.8.1 Jan 22, 2019
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@sgiehl sgiehl

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3.8.1
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Fixes some problems in export overlay matomo-org/matomo
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@diosmosis @tsteur @mattab @parruc @sgiehl @sbruemmer @t4b4sc0